Customer Care


Our products are packaged appropriately to ensure they reach you in excellent condition.

Orders and despatch

  • Orders placed on weekdays before 2pm will normally be despatched same day.

UK delivery options

  • FREE local delivery for orders over £60 (KT6, KT7, KT8 and KT10)
  • Standard – Royal Mail 2nd Class: £3.95
  • 1st Class/Courier: £7.95
  • Collect in store

Greetings cards only: 1st Class Royal Mail

No. of cards   Cost
1 – 3   £1.40
4 – 10   £2.00
11 +   £2.50

Any queries regarding our delivery service please do give us a call on 020 8972 9706 or email

Returns & Exchanges

It’s not always easy to be sure of an item when shopping online, which is why we offer a ‘if you’re not tickled by it, send it back’ policy. This means that you can return any item for a refund.

Refunds and exchanges must be made within 30 days of purchase. Return Authorisation (RA) numbers can be obtained by emailing us at or calling +44 (0)20 8972 9706 and quoting the original order number.

We request that all goods being returned from within the UK are returned within 7 days of issuing your RA number. International returns should be shipped within 7 days of issuing your RA number.

Returns received outside this timeframe will be accepted at the discretion of View Gift Shop.

Please enclose the item in its original packaging with the Return Authorisation number written clearly on the package.

The refund covers the cost of the goods only and not any postage costs.

Once the goods have been received, a full refund (less any postage costs) will be made within 30 days. The cost of any undamaged products, correctly returned will be credited to the original purchaser’s credit or debit card.

Similarly, we can offer an exchange but any additional postage would be charged extra. Bespoke items cannot be exchanged or returned.

Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been used.

Once you’ve obtained your RA number, send your package to:

Returns (and add your RA number)
View Gift Shop
34 High Street
Thames Ditton
Surrey KT7 0RY
United Kingdom